Our standard is once an order is placed it is shipped within 48 -72 hours. However, during holidays and periods of increased volume, processing can take up to five to seven business days. Once shipped, tracking information will automatically be emailed to you.
We will do our best to process order cancellations (and/or changes) if made within 24 hours of the order being placed. Please e-mail us at firstname.lastname@example.org as soon as possible for a cancellation request so we can determine if we are still able to process the cancellation.
At this time, we do not ship internationally. We will do our best to process order cancellations (and/or changes) if made within 24 hours of the order being placed. Please e-mail us at email@example.com as soon as possible for a cancellation request so we can determine if we are still able to process the cancellation.
We ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at our discretion.
Before ordering, we suggest for you to go to USPS.com and click on Find Zip Codes. You can enter the first line of your street address, city, and state, and USPS will return the standard zip code and correct entry of your city, state, zip combination. We do not offer address changes after a purchase has been made on our site and recommend for you to contact the USPS at 1 (800) 275-8777 once you receive your tracking number and see if they can reroute your package. This request is not guaranteed.
Shipping fees are non-refundable. If you refuse a shipment from Adaya Beauty, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued
.An email will be sent out immediately after your order has been placed. We also have a tracking page that you can access on our website to access details on the delivery status of your order.
Adaya was born from my frustration with the beauty shopping experience. I wanted a place where people like me could confidently shop, receive trusted advice, and discover products that genuinely work—without the endless search, trial and error, and wasted money.
Black consumers are 3x more likely to be dissatisfied than non-Black consumers with their options for hair care, skincare, and makeup.
Only 13% of beauty consultants provide knowledgeable product recommendations for Black consumers.
In-store, less than 7% of brands available to purchase cater to black consumers' beauty needs.
Our mission is to create a retail destination where People of Color are the standard—not the exception—when it comes to product selection, efficacy testing, and resources that enable them to find products that solve their beauty needs.